Time & Dates
September 14 – October 21
Tuesday & Thursday Evenings, 6:00 pm - 9:00 pm
Special $395 rate for staff of nonprofits

Location
Student Union Building (SUB), The University of New Mexico
Parking Included!

Disputes cost companies time, money and valuable employees. Mediation is an effective, cost efficient and powerful tool for resolving conflicts, understanding differences and enhancing communication and trust in the workplace. In our highly interactive program, you learn techniques which open communication between parties in conflict which allow them to discover and commit to lasting resolution. Our program benefits professionals in supervisory or managerial roles, Human Resources professionals, executives, and sales professionals from a variety of industries. At the end of this program, you will earn a Certificate in Basic Mediation.

Topics You Will Cover
•What mediation is
•When mediation is and is not appropriate
•The 8 stages of mediation
•The 3 characteristics necessary for mediator to be the most effective
•Root causes of conflict
•How to prepare for a successful mediation
•How to deal with difficult or explosive behavior at the mediation table
•How to write comprehensive and clear mediated agreements
•Mediator skills: reflective listening, acknowledging, reframing, issue clarification, maintaining objectivity, depersonalizing issues, and more
•How to apply mediator skills to every-day situations
•The 7 most common mediator mistakes
•Mediator Code of Ethics
•Next steps for continued learning and development