Digital Tech Support

Job Description
Organization Name: 
Main Areas of Responsibility: 

Position available for a full-time Digital Tech Support who will support customers with technical questions regarding our digital applications, including iOS, Android and web. This position will provide user feedback for solutions, as well as feature enhancements. This position requires great problem solving and customer service skills.

Additional Areas of Responsibility: 

 Supporting customers who use our Mobile Infrastructure and Applications (iOS, Android, Web, etc.)
 Updating Support Page forum
 Testing and troubleshooting our suite of mobile apps
 Setting up new devices with our applications
 Helping create screenshot and video tutorials

Other Information/Requirements: 

 Adapts quickly
 A team player who is a proactive, self-starter and ready to help
 Strong written and verbal communications skills
 Recognizes patterns in customers’ feedback and creates a solution
 Working knowledge of Macs and PCs, as well as, iOS and/or Android devices and apps

Contact Information
Human Resources
New Mexico
Zip/Postal Code: 
Business Phone: 

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