Visitor Experience Manager

Job Description
Organization Name: 
Main Areas of Responsibility: 

The Visitor Experience Manager defines and manages all aspects of the visitor’s experience. He/she displays a commitment to a culture of service in all interactions, provides training and support to front line staff to expand the organization’s capability in this area. The position is the conduit for information about the visitor/visitor experience throughout the organization, and is the focal point for collection, analysis and reporting of visitation statistics from all locations/programs.

Additional Areas of Responsibility: 

The Visitor Experience Manager will schedule, coordinate and manage group sales and tours, special programs and events, public relations activities, hospitality/concierge relationships, and facility rentals. He/she must ensure that all Museum signage, digital/video programs and collateral materials are current and consistent with the Museum brand.

Other Information/Requirements: 

• B.A. or B.S
• Minimum of 5 years professional experience in hospitality, sales, or front-line customer service
• Minimum of 3 years supervisory experience
• Proficiency in Microsoft, POS, and FluidSurveys or other survey software

Contact Information
Cathy Ullery
Georgia O'Keeffe Museum
217 Johnson Street
Santa Fe
New Mexico
Zip/Postal Code: 
Business Phone: 

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