Are you looking for a roadmap for resolving workplace conflict? Are you interested in knowing how other managers handle challenging conflicts? Would you benefit from hearing conflict resolution success stories? In this webinar, we will review 2-3 conflict resolution case studies (any identifying information will be disguised), including the nature of the conflict, the steps taken to resolve it, and the final outcome of the resolution. Participants will have the opportunity to ask questions throughout the presentation.

Takeaways:

• Participants will learn how 2-3 workplace conflicts were successfully resolved.
• Participants will learn best practices for resolving specific conflicts.
• Participants will learn about ongoing conflict management and prevention.

Presenter:

Claudette Rowley, MSW, CPCC is a coach, consultant and author – and expert in helping individuals and organizations resolve internal and external conflict. She consults and coaches internationally, helping professionals, corporations and non-profits resolve and prevent conflicts, and offers training on to manage conflict effectively. Claudette is an experienced Myers-Briggs Type Indicator practitioner and facilitates individual development and team building sessions using the instrument. Author of the book Embrace Your Brilliance: How to Align Yourself with Your Unique Potential and co-author of the book A Guide to Getting It: A Clear, Compelling Vision, her articles have been published in hundreds of online and print publications. Prior to launching her coaching and consulting company MetaVoice, Inc. in 2000, Claudette worked in the public and private sectors, specializing in leadership and program development. She holds a Masters of Social Work from the University of Michigan, a professional coaching certification from the Coaches Training Institute, and has completed additional training in organizational development and relationship systems coaching.