Effective Conflict Management
Do you hate conflict and avoid it at all costs? Would you like to know how to prevent conflict from escalating? Join us to learn key skills for effective conflict management.
- Recognize functional and dysfunctional conflict.
- Understand the causes of conflict in organizations.
- Know your preferred styles for handling conflict.
- Learn how to effectively collaborate in a conflict situation.
Whether you're an entry-level employee or the CEO, conflicts in the workplace occur and can be uncomfortable and disruptive. Learning and understanding methods of conflict resolution will help prevent issues from escalating and increase teamwork and productivity.
Participants will learn about functional and dysfunctional conflict, the causes of conflict, and will participate in an assessment that incorporates preferred styles for handling conflict. Guidelines and methods for dealing with conflict will be provided to incorporate awareness, effective collaboration, and increase productivity.
Nonprofit staff and board members at all levels of the organization
Jenifer, of Jenifer Romero Consulting, is an energetic and passionate advocate for growth. In collaboration with her knowledge resource team, she is committed to helping individuals and organizations develop and realize their full potential. Jenifer has over 20 years of experience in Human Resources, Business Development, and Marketing. Previously, Jenifer was the COO/Director of Outreach & Development for Galloping Grace Youth Ranch, a Rio Rancho non-profit. In previous years, Jenifer was a founding member of the award-winning Human Resources team at Applied Research Associates, Inc., where she developed their Recruiting and Compliance program, provided HR consultative services to all levels of management, and helped guide the growth of the HR team.
Guiding Practices for Nonprofits
Nonprofits should develop and implement procedures that allow employees and volunteers to informally express concerns and formally report and rectify grievances with a neutral external third party, if necessary.
- Nonprofits should follow clearly defined and equitable procedures when taking disciplinary action.
- Nonprofits should identify at least one person within the organization to be the point of contact for Human Resources issues. This individual should be provided with ongoing education and support in understanding the field of Human Resources and implementing industry best practices and maintaining regulatory compliance.
- Nonprofits should create a culture where regular, open communication is a priority; internal information is shared appropriately; and employees are given opportunities to provide input about organizational activities and results.
- Nonprofits should develop clearly defined, written whistleblower and grievance policies to protect employees. They should define the chain of command and appropriate communication mechanisms that employees use (e.g. phone, email, in person).
- Nonprofit leaders should model transparency, fairness and honesty in every aspect of their communications.
- Nonprofit leaders should communicate, model and hold themselves and employees accountable to the organizational values and principles, norms and behaviors expected of colleagues.
- Nonprofit leaders should ensure that conflicting views can be expressed respectfully on the way to reaching resolution.
- Nonprofit leaders should identify and implement opportunities that enhance a positive, ethical and inclusive working environment.
- Nonprofit leaders should encourage employees and the Board of Directors to seek out and leverage the diverse values and perspectives of their peers and others within the organization.
The Guide is available as a free digital download at CNPENM.org/Guide. Hard copies of the Guide and Companion Workbook will be available for purchase at this training for $25 each with a credit card or check.
The Center for Nonprofit Excellence often takes photos during our trainings to share on social media. If you prefer not to be photographed, please let us know in the Special Needs field when you register.
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