Main Areas of Responsibility:
The Customer/Donor Services Representative provides superior service to customers and donors calling Faith Comes By Hearing’s toll-free line, serving as ambassadors for the ministry for a wide variety of calls.
Additional Areas of Responsibility:
Handles a wide variety of calls appropriately by responding to needs, such as: explaining all ministry programs and products; explaining and offering opportunities to provide funding or otherwise engage with the ministry; receiving testimonies; listening and praying; providing replacement tapes and CDs; resolving problems with diplomacy, tact and grace; taking messages for any employee, and especially Development representatives. See FCBH website for more.
Required: 3 years' minimum experience providing customer service via incoming phone calls. Proven superior people skills. Proven ability to handle stressful calls calmly and with grace. Consistently pleasant tone of voice and demeanor. Excellent verbal and written communications skills.
Preferred: Customer service experience in ministry setting. Familiarity with various denominations and how to best relate to church leadership. Fluency in Spanish a plus. See FCBH website for more.