IT Specialist Support Technician

Job Description
Type of Job: 
Full-Time
Main Areas of Responsibility: 

You will provide direct support to the IT Specialist Technicians by assisting in diagnostic troubleshooting, problem resolution, user account creation and management, hardware and software installation and maintenance. Oversee the Help Desk ticketing system. Oversee the acquisition and administration of all ministry provided smart phones, tablets and other account based devices.

Additional Areas of Responsibility: 

Respond to, prioritize and assess degree of urgency for help desk tickets on a daily basis, including various software, network, OS and hardware problems. Collaborate with other technicians and assign tickets as needed. Maintain concise record keeping in tickets. 30% Assist Specialist Technicians with diagnostic troubleshooting, problem resolution, user account creation and management, hardware and software installation and maintenance.

Other Information/Requirements: 

Required:
*High School diploma or equivalent
*1 Year experience in an IT support environment
Preferred:
*Associate Degree (MIS/CIS)
*Relevant CompTIA and/or Microsoft certifications or equivalent IT related experience
*Cisco Security Certification

How to Apply: 

Visit: https://www.appone.com/MainInfoReq.asp?R_ID=2766523.

Contact Information
Name: 
Michele Johnson
Agency/Organization: 
Faith Comes By Hearing
Address: 
Faith Comes By Hearing, 2421 Aztec Rd NE
City: 
Albuquerque
State: 
New Mexico
Zip/Postal Code: 
87107
Business Phone: 
5054072662 Text Only
Email Address: 
Internal Info
Date to Post: 
Nov 12 2019
Date to Remove: 
Feb 10 2020

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