Main Areas of Responsibility:
You will provide direct support to the IT Specialist Technicians by assisting in diagnostic troubleshooting, problem resolution, user account creation and management, hardware and software installation and maintenance. Oversee the Help Desk ticketing system. Oversee the acquisition and administration of all ministry provided smart phones, tablets and other account based devices.
Additional Areas of Responsibility:
Respond to, prioritize and assess degree of urgency for help desk tickets on a daily basis, including various software, network, OS and hardware problems. Collaborate with other technicians and assign tickets as needed. Maintain concise record keeping in tickets. 30% Assist Specialist Technicians with diagnostic troubleshooting, problem resolution, user account creation and management, hardware and software installation and maintenance.
*High School diploma or equivalent
*1 Year experience in an IT support environment
*Associate Degree (MIS/CIS)
*Relevant CompTIA and/or Microsoft certifications or equivalent IT related experience
*Cisco Security Certification