Main Areas of Responsibility:
This position supervises a team of up to 5 Resident Monitors providing day-to-day operations of a 50-person transitional housing program supporting homeless Veterans and their families. The Lead is responsible for ensuring staff adhere to company policies; enforce programmatic policies with clients; and tracks multiple datasets that help ensure programmatic standards and discipline.
Additional Areas of Responsibility:
The Lead will provide training and development that ensures Resident Monitors are fully capable to perform the responsibilities of their role, and will conduct opportunity training that helps improve their ability to provide 24-hour service and support to the clients.
The Lead will develop tracking mechanisms that help to document and report information on the clients, their conduct, and the operations of the transitional housing campus to the Program Manager. The Lead will assist the Program Manager in the preparation for inspections, program reviews, and internal/external accreditation audits, as applicable.