Main Areas of Responsibility:
Responsible for organizing,coordinating and monitoring all non-clinical operations of ACT under the direction of the Director; providing receptionist activities including triaging calls, coordinating communication between the team and clients, de-escalating situations with clients who have increases of symptoms.
Additional Areas of Responsibility:
Order and maintain supplies, etc.; record mileage on program vehicles; and arrange for maintenance. Maintain ACT client charts according to the standards certifying bodies, Triage and coordinate communication between the team and clients, provide resources, Work to relieve urgent situations or to temporarily manage them until other staff are available.
Associate’s degree: OR at least 2 years office, clerical or other experience in social service or health care setting.
Case management experience with severely mentally ill population preferred. At least 1 year administrative experience. Experience dealing with individuals with mental illnesses, addictions and/or homeless populations. Experience with medical records management strongly desired.