User Support Specialist

Job Description
Type of Job: 
Main Areas of Responsibility: 

Your mission is to deliver high-quality customer care experiences, including technical support, that drives positive brand sentiment and awareness. You will be the first contact with users: taking and responding to requests for support, creating tickets and routing them to our technical team when necessary. You will anticipate and support the users’ needs concerning various products including website, FCBH website, and other apps as needed.

Additional Areas of Responsibility: 

• Respond to general and technical inquiries on a web-based help desk tool, app stores, and social channels such as YouTube, Instagram, and Facebook – you may also be required to create content for the social media platforms
• Create and correctly assign tickets when necessary to a more specialized support agent
• Assist users in navigating the website and mobile app, as well as other products

Other Information/Requirements: 

• Relevant experience in customer support, tech support, retail, or hospitality
• Patience, grace, and a sense of humor
• Excellent writing, typing, and communication skills
• Capable of taking technical language and making it understandable to non-technical people
• Comfortable with a high volume of communication concerning multiple products – each differing in function and design – and switching tasks at a moment’s notice

Contact Information
Michele Johnson
Faith Comes By Hearing
Faith Comes By Hearing, 2421 Aztec Rd NE
New Mexico
Zip/Postal Code: 
Business Phone: 
Email Address: 
Internal Info
Date to Post: 
Oct 30 2019
Date to Remove: 
Nov 19 2019

Share This