Behavioral-Based Interviewing - Techniques to Hire the Right Person the First Time

Tuesday, January 15, 2019 - 11:30am to 1:00pm
Organization Name: 
HR Newswatch
Event Topic: 

Hire smart – fire less. It’s that simple. The better job you do interviewing applicants and hiring the right person, the more your business will benefit. The cost of a bad hire can be significant, not only due to poor performance, but by the employee alienating fellow workers, clients and customers. All too often untrained interviewers engage applicants in a conversation – not an effective, probing analysis of the applicant’s strengths, weaknesses and chances of success.

Today’s best practices dictate that you use behavior-based interviewing because of the recognized principle that past and present behavior is the best indicator of future performance. This webinar will provide you with critical knowledge to make correct hiring decisions.


  • How to prepare for an interview through an analysis of the job to be filled
  • The most efficient screening method for selecting candidates to interview
  • Keys to reviewing resumes and application forms
  • Using interviewing as a predictive tool rather than as a conversation
  • How to structure behavior-based questions
  • The behavior-based questions you should be asking to prevent costly hiring mistakes
  • Learn what is wrong with the question, “tell me about yourself”
  • The vital role silence plays when interviewing
  • What is an applicant’s body language telling you?
  • When to end an interview immediately
  • Essential post-interview notes to take
  • Why you MUST get a release
  • The Americans With Disabilities Act – interviewing do’s-and-don’ts for disabled applicants


Max Muller possesses more than 38 years of business experience as an attorney, businessman and consultant. 
For many years Max held various operating and executive positions with distribution and information technology companies. In 1990, he began a consulting and professional speaking practice focusing on providing practical solutions in the employment law and human resources areas. Max has presented more than 3,000 seminars, webinars, podcasts and audio-conferences throughout the United States, England and Canada, attended or participated in by over 100,000 persons. Max is a highly experienced instructional designer. He has authored numerous one- and multi-day seminars and workshops, training video scripts, and internet distance learning materials for a number of adult continuing education organizations. Max is also the author of several books on HR practices and inventory management.

Continuing HRCI Credit Information
This program has been pre-approved for 1.5 hours of General recertification credit hours through the HR Certification Institute. Use of the seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.

Continuing SHRM Credit
Park Avenue Presentations is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.5 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit

Continuing Legal Education Credit 

This webinar has been approved in the following states for continuing legal education credit by The Marino Legal Academy:

California: 1.5 credit hours
The Marino Institute for Continuing Legal Education is a State Bar of California approved MCLE sponsor and this course qualifies for 1.5 credit hours of participatory CLE credit.

New Jersey: 1.5 credit hours
This webinar has been approved by the Board on Continuing Legal Education of the Supreme Court of New Jersey for 1.5 CLE credit hours.

New York: 1.5 areas of professional practice credit hours
This course has been approved in accordance with the requirements of the New York Continuing Legal Education Board for veteran attorneys for 1.5 credit hours, of which 1.25 credit hours may be applied toward the Areas of Professional Practice.

Pennsylvania: 1.5 credit hours

This Distance Learning program has been approved by the Pennsylvania Continuing Legal Education Board for 1.5 hours of substantive law, practice and procedure CLE credit.

To receive CLE credit for this webinar in those states, please request such credit by writing to [email protected].  Your request will be forwarded to The Marino Legal Academy for processing.

CLE credit for this webinar may also be awarded in a number of other jurisdictions. For more information, please contact a Marino Legal Academy legal education consultant at (212) 249-3779, x104.

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