Create peace and goodwill as you engage with difficult people and behaviors. Move through conflict and confrontation more easily and quickly and learn how to take control, calm people down, and become the voice of reason all while building respect and rapport.
In today's fast paced work environment, relationship, trust, and rapport is key if we are to accomplish our goals. Emotions and tempers can run high when we are over-worked and stressed. The ability to smooth the volatile edges of conflict and personality clashes is vital. To have a thriving, productive team these relational skills are imperative.