Ways to Identify and Manage Difficult People

Monday, February 11, 2019 - 11:00am to 12:00pm
Organization Name: 
Ijona Skills

When people encounter a difficult person, they do not understand the person's reaction and are not sure how to react. Difficult people create uncomfortable situations and they are hard to interact within a business like a manner. They can be disruptive and loud or quiet and withdrawn.

Learns how to identify difficult people and ways to manage them.

Why should you attend?

Difficult people are everywhere 

  • Their numbers are small but their impact is large

  • They exhibit habitual behavior that affects most people in a negative way.

The important skills are identifying the types of difficult people and ways to manage them.

Areas Covered in the Session:


  • What do you do when you encounter a difficult person?

  • The presentation gives you action steps and processes that work

  • There are different ways to handle the different types of difficult people.

  • Learn to identify the different types of difficult people and ways to manage them.

  • It is important that "you" take control of the situation rather than having the difficult person take control.

  • Also learn the common mistakes most people make with difficult people


Who can Benefit:


  • HR leaders and managers

  • All leaders

  • Managers

  • Individual contributors

  • High potentials, etc.

Contact / Reservations

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