Overview:
This session will focus on the rights of individuals to communicate in the manner they desire, and how a medical office can decide what is an acceptable process for communications with individuals. The session will explain how to discuss communications options with individuals so that you can best meet their needs and desires, while preserving their rights under the rules.
Areas Covered in the Session:
- Find out the ways that patients want to use their e-mail and texting to communicate with providers, and the ways providers want to use e-mail and texting to enable better patient care
- Learn what are the risks of using e-mail and texting, what can go wrong, and what can result when it does
- Find out about HIPAA requirements for access and patient preferences, as well as the requirements to protect PHI
- Learn how to use an information security management process to evaluate risks and make decisions about how best to protect PHI and meet patient needs and desires
- Find out what policies and procedures you should have in place for dealing with e-mail and texting, as well as any new technology
- Learn about the training and education that must take place to ensure your staff uses e-mail and texting properly and does not risk exposure of PHI Find out the steps that must be followed in the event of a breach of PHI
- Learn about how the HIPAA audit and enforcement activities are now being increased and what you need to do to survive a HIPAA audit